HOSPITALITY & FOOD SERVICE
Hospitality runs on great managers. We find them.
Restaurant GMs. Catering directors. Executive chefs. Hotel operations managers. Event venue leads. The mid-level and senior hospitality professionals who drive guest experience and business performance — across hotels, restaurants, food service, events, and more — are the hardest to hire and the most expensive to lose. KeyHires delivers them.
The KeyHires Platform
KeyHires combines proprietary data, AI-powered evaluation, and multi-channel outreach into a single platform built for modern talent acquisition.
Not reliant on LinkedIn alone, our large and substantial data sets power every campaign — ready to launch in one week. We offer unique technical capabilities including managed texting campaigns, custom scripts for 1st through 3rd degree connection outreach, and embedded generative AI tools for insight-based candidate analysis.
With 20+ API integrations, the platform connects directly to your existing talent management ecosystem.
Core Capabilities
OUTREACH & CAMPAIGNS
Broadcast campaigns, email (personal + work), texting, request-connect with encrypted custom links
AI-POWERED EVALUATION
AI candidate evaluation with custom prompts, ASC generation from recorded interviews, KeyHires Rating™
DATA & INTEGRATION
2M+ companies, 4M+ contacts, 1,350+ segments, 20+ APIs, talent management system integrations
DELIVERY & ADVISORY
White-labeling, style sheets, auto-populated reqs, talent mapping, industry comparisons
WHAT WE ARE SEEING
The hiring landscape has shifted.
Demand across hospitality is strong — but the supply of experienced managers and operators hasn't kept pace. Hotels, restaurant groups, food service companies, and event venues are all hiring from the same shrinking pool.
01
The mid-level bench is thinner than it used to be
Experienced restaurant GMs, hotel department heads, catering managers, and food service directors have moved up, moved on, or left the industry for roles with better hours and stability. The pipeline of people ready to step into mid-level management roles hasn't kept up — and it's felt across every segment.
02
New openings are outpacing the talent supply
New restaurant concepts, hotel openings, venue launches, and food service contract wins all need management teams. Every new location means kitchen managers, ops directors, and GMs — all drawn from the same limited pool across hospitality.
03
Culinary and operations leadership is especially scarce
Executive chefs, directors of food & beverage, and multi-unit operations managers are in high demand across restaurant groups, hotels, food service companies, and catering operations. The combination of culinary skill, business acumen, and leadership experience is a small and competitive talent pool.
04
Lifestyle and schedule expectations have changed
Experienced hospitality managers increasingly want predictable schedules and work-life balance. Nights, weekends, and holidays are inherent to the industry — but operators who can't offer competitive pay, growth paths, and some flexibility are losing talent to companies that can, or to other industries entirely.
05
Every segment of hospitality competes for the same operators
Hotels, restaurant groups, contract food service companies, casinos, cruise lines, and event venues are all recruiting from the same pool. A strong F&B director, kitchen manager, or operations lead has multiple offers — the search that moves fastest wins.
06
Industry job boards attract active candidates, not passive ones
The best hospitality managers — the ones running a busy restaurant, managing a catering operation, or leading a hotel department — aren't posting resumes on Poached or Hcareers. Reaching them requires direct, personalized outreach through channels they actually use.
Hospitality & Food Service Managers in Our Network
Restaurant GMs. Executive chefs. Catering directors. Hotel operations managers. F&B directors. Event managers. Food service directors. Front office managers. Our proprietary database spans every segment of hospitality — the talent that never appears on a job board but is exactly who your business needs.
Tailored Features
Three engines working as one
Each pillar of the platform is independently powerful — together they create a talent acquisition machine.
01
Outreach Engine
Multi-Channel Sourcing
Coordinated outreach at scale across email, InMail, and SMS with sequenced follow-ups and compliance built in.
KEY FEATURES
- Broadcast campaigns (email + InMail + SMS)
- Email delivery (personal + work)
- Texting campaign management
- Request-connect with encrypted links
- 1st, 2nd, 3rd degree connection scripts
- Personalized outreach sequencing
02
AI Evaluation
Candidate Assessment & Scoring
Custom scorecards per position, auto-filled from recorded and AI-summarized candidate conversations.
KEY FEATURES
- Custom Assessment Scorecard generation
- AI-assisted evaluation w/ custom prompts
- KeyHires Rating™ (proprietary scoring)
- Recorded interview summaries
- Generative AI insight analysis
- Candidate data capture (phone, email, LinkedIn, education, employment)
03
Data & Delivery
Infrastructure & Advisory
Deep data resources and white-label delivery that makes the platform yours.
KEY FEATURES
• 2M+ companies, 4M+ contacts
• 1,350+ company segments
• 20+ API integrations
• White-labeling capability
• Style sheets + auto-populated job reqs
• Talent mapping & industry comparisons
• Marketing support ($150/hr)
Engagement Models
Choose how you work with us
Whether you want full platform access on day one or a flexible token model, you choose how to run it — and scale up or down as hiring demands shift.
Entry
Augmented staffing
Full-service recruiting support powered by KeyHires technology. A dedicated team embeds with your Talent Acquisition function to manage campaigns, sourcing, and candidate evaluation end-to-end.
Target
SaaS platform
Self-service access to the full KeyHires platform with all features below. White-labeled to your brand with campaign management, AI evaluation, and data tools.
Marketing support available for an additional fee.
Activating Passive Talent
Campaigns Built For Candidates Who Lead With Mission.
The best hospitality managers aren't job hunting — they're running a sold-out Saturday night, managing a 300-cover banquet, or overseeing a hotel renovation. Reaching them requires direct, personalized outreach they'll actually respond to.
Broadcast campaigns to both personal and work addresses. Sequenced follow-ups with open and reply tracking across the full candidate funnel.
InMail campaigns, connection requests, and custom scripts that reach into 1st, 2nd, and 3rd degree networks for targeted outreach.
Texting
Managed texting campaigns on your behalf. Direct candidate engagement at scale with response tracking and compliance built in.
Employer Branding
Creative campaigns that position your firm as the employer of choice. Go beyond job descriptions — tell the story of your projects and your culture.
AI-Powered Evaluation
Every candidate scored. Every position calibrated.
Our AI evaluation engine processes and evaluates candidate data against your specific technical requirements — no generic rankings.
- KeyHires builds a custom scorecard for every position, auto-populated from candidate interviews.
- Embedded generative AI tools with unique prompts enhance insight-based analysis of every candidate against your specific requirements.
- The KeyHires Rating™ is a proprietary scoring algorithm combining multiple data points with AI agents to rate individual candidate fit and quality — a unique adaptation designed for contact-level precision.
- Interview recordings are processed and summarized automatically, generating structured ASC (Assessment Scorecard) documents that eliminate manual note-taking and ensure consistent evaluation.
Implementation
From kickoff to candidates in weeks, not months.
01
Launch & Configuration
WEEK 1
Collaborate during the launch process to configure the platform, build custom scorecards per position, set up white-label branding, and define target profiles and outreach strategy.
02
Data & Campaign Build
WEEK 2
Assemble large data sets from 2M+ companies and 4M+ contacts. Configure outreach campaigns across email, texting, and LinkedIn. Build style sheets and auto-populated job requisitions.
03
Active
Outreach
WEEK 3+
Execute multi-channel campaigns at scale. Manage texting, email, and request-connect outreach. AI tools evaluate incoming candidates and generate scorecards from recorded interviews.
04
Ongoing Optimization
ONGOING
Refine campaigns using analytics and performance data. Ongoing talent advisory including talent mapping and industry comparisons. Marketing support as needed.
Ongoing During Engagement — Client Collaboration:
We work alongside your Talent Acquisition team on all aspects of sourcing, evaluation, and candidate management throughout the engagement.
PROVEN ACROSS THE INDUSTRY
Placements Across Every Segment of Hospitality.
Select engagements that demonstrate our depth across hospitality — from mid-level operations, culinary, and food service talent to senior multi-unit and regional leadership.
Maple & Ash is redefining today's steakhouse experience, one moment at a time. With a menu crafted by a two-Michelin-star chef, and a wine list named 'one of the most outstanding in the world' by Wine Spectator, they find a way to make every celebrations one to remember.
POSITIONS PLACED:
- General Manager, Chicago
- General Manager, Scottsdale
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club is the largest Four Seasons development in North America. It is an exclusive collection of 156 luxurious beachfront private residences and a 220-room hotel.
POSITION PLACED:
- Executive Chef
Parker Hospitality is a hospitality company based in Chicago that conceptualizes, develops, manages and operates a portfolio of restaurants and lounges including The Hampton Social, Nisos Mediterranean, and The Bassment.
POSITIONS PLACED:
- Head of Culinary, Partner - The Hampton Social
- General Manager - Nisos Mediterranean
Hilton has thirteen brands, more than 4,700 properties, and more than 160,000 team members across owned and managed properties and corporate offices. Hilton is the world's leading hospitality company.
POSITIONS PLACED:
- Vice President, National Sales
- Vice President, Regional Revenue Management
- Vice President, Operations - Eastern Region
- Vice President, Human Resources
- Head of Food and Beverage
- Senior Director, E-commerce
Gartner TalentNeuron
Labor market intelligence for planning. Analytical rather than operational — it says where talent sits, not who to contact or how.
Gartner TalentNeuron
Labor market intelligence for planning. Analytical rather than operational — it says where talent sits, not who to contact or how.
Gartner TalentNeuron
Labor market intelligence for planning. Analytical rather than operational — it says where talent sits, not who to contact or how.
Gartner TalentNeuron
Labor market intelligence for planning. Analytical rather than operational — it says where talent sits, not who to contact or how.
Gartner TalentNeuron
Labor market intelligence for planning. Analytical rather than operational — it says where talent sits, not who to contact or how.
Gartner TalentNeuron
Labor market intelligence for planning. Analytical rather than operational — it says where talent sits, not who to contact or how.
BUILT FOR HOSPITALITY
Your hardest roles. Our deepest reach.
Where KeyHires delivers the highest impact for your organization's talent acquisition needs.
30+ Days Unfilled
Roles posted for a month or more with no quality pipeline movement. Our data depth breaks through where job boards stall.
Hard-to-Fill Positions
Specialized, niche, or senior roles where passive sourcing and multi-channel outreach are the only way to build a qualified slate.
Confidential Searches
Sensitive hires that cannot be posted publicly. White-labeled, encrypted outreach keeps every search discreet.
High-Volume Campaigns
Reach hundreds of qualified contacts quickly with personalized, multi-channel outreach managed on your behalf.
- YOUR point of contact
The people who know your industry.
Let KeyHires power your hiring.
With AI-driven candidate evaluation, multi-channel outreach, and proprietary talent intelligence, we deliver faster access to the specialized talent your organization needs through a platform that is white-labeled to your brand and integrated with your existing systems.
